Terms of Service

About Smortikatlo

Smortikatlo is the brand of Smortikatlo LLC, located at 5830 E 2ND ST, STE 7000 #28827, CASPER, WY 82609, United States. Contact us at contact@smortikatlo.com.

These terms describe how our website and business services are offered. Sending an enquiry does not place an order, create a paid engagement, or authorise a charge.

Services and project agreements

We offer SEO and content strategy, paid advertising, website design and development, and custom application development for businesses.

Before paid work begins, we agree a written proposal or service agreement that identifies the contracting parties, deliverables, scope, price, currency, milestones, delivery arrangements, and any support or third-party costs. A person accepting work for a company must have authority to bind that company.

The accepted project agreement governs the agreed project-specific details. These published policies also apply unless a different term is clearly disclosed and accepted in writing before purchase. Mandatory legal rights always take precedence.

Fees and payment

Our standard project payment schedule is 50% upfront and 50% on completion. The total price, currency, taxes where applicable, and invoice due dates are confirmed in writing before you accept the project.

The upfront payment is credited toward the total project fee. Work starts after the proposal is accepted, the upfront payment is received, and the required materials or access are provided. Completion is assessed against the deliverables and acceptance criteria agreed for that project.

Advertising budgets, domain names, hosting, licences, subscriptions, and other third-party charges are included only when the proposal expressly says so. Additional scope or expense requires written approval. Read the Payment Information page for more detail.

Delivery and client cooperation

Services and deliverables are supplied digitally, for example through agreed project access, files, repositories, online meetings, or written reports. We do not ship physical products under these services.

Each proposal sets the estimated schedule and delivery milestones. Timelines depend on timely feedback, approvals, content, access, and any third-party services involved. If a dependency or scope change affects delivery, we will discuss a revised schedule with you.

You are responsible for the accuracy of materials you provide, the permissions needed to use them, and the access you authorise. Revision rounds, launch responsibilities, ongoing maintenance, and support are defined in the project agreement.

Cancellations and service concerns

You can request cancellation in writing by email. Refunds are based on amounts paid for work not performed, less approved nonrecoverable costs, as explained in the Refunds & Cancellation Policy.

If something does not match the agreed scope, contact us with the project details and the issue so we can review it and agree an appropriate remedy. Nothing in these terms removes a statutory remedy or a right to raise a payment dispute.

Materials, ownership, and third-party services

Each party retains the rights it already holds in its existing materials. Ownership or licensing of project deliverables, source code, reusable tools, and working files must be set out in the project agreement. Third-party software, stock assets, fonts, and platforms remain subject to their own licences and terms.

Only provide materials you own or are authorised to use. Do not use our services for unlawful, deceptive, abusive, or infringing activity. Access to your business systems should be limited to what the agreed work needs.

Service results

SEO rankings, advertising results, revenue, lead volumes, and third-party platform decisions depend on factors beyond our control. We do not promise a specific commercial outcome unless an express commitment is included in the project agreement.

Our services do not replace qualified legal, medical, financial, or other regulated professional advice.

Confidentiality and personal information

Non-public project information should be used only for the agreed work and shared only with people or providers who need it, or where disclosure is legally required. Any specific confidentiality obligations are recorded in the project agreement.

Our Privacy Policy explains website and enquiry data. Where a project involves handling personal data on your behalf, the parties must agree any necessary data-processing terms before sharing that data.

Questions, disputes, and changes

Contact contact@smortikatlo.com with any question or concern and include enough information to identify the project. We will work with you to understand and address the issue. Contacting us does not restrict any legal remedy or payment-provider process available to you.

Any project-specific governing-law, liability, or dispute-resolution provisions must appear in the accepted agreement and remain subject to mandatory law. These website terms do not impose mandatory arbitration or waive non-waivable consumer rights.

The version displayed when you accept a project forms part of the disclosed terms for that engagement. Later website changes do not automatically alter an existing agreement.